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Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for 1-2 business day delivery. International shipping times vary by destination, usually 7-14 business days.

Yes, all orders are fully insured during transit at no additional cost to you. Our packages are discreetly shipped with no indication of the contents. In the rare event of loss or damage during shipping, we will replace your order at no charge.

Yes! We offer free insured shipping on all orders over $199. Orders under $199 have a flat rate shipping fee of $9.95 for standard delivery.

Absolutely. Once your order ships, you'll receive an email with tracking information. You can also view your order status and tracking details in your account dashboard under 'Order History'.

Currently, we ship to the United States, Canada, and select European countries. International orders may be subject to customs duties and taxes, which are the responsibility of the buyer.

We offer a 7-day return policy on all bullion products. Items must be returned in their original, unopened packaging and in the same condition as received. Returns are subject to a restocking fee based on current market prices.

To initiate a return, please contact our customer service team within 7 days of receiving your order. We'll provide you with a return authorization number and shipping instructions. Do not ship items back without authorization.

Once we receive and inspect your returned items, refunds are typically processed within 3-5 business days. The refund will be issued to your original payment method. Please allow additional time for your bank to process the refund.

Yes, exchanges are available within 7 days of delivery. Contact our customer service team to arrange an exchange. Price differences will be charged or refunded based on current market prices at the time of exchange.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and bank wire transfers. All payments are processed securely through Stripe, a PCI-compliant payment processor.

Absolutely. We use industry-standard SSL encryption and never store your full credit card information on our servers. All transactions are processed through Stripe, which maintains the highest level of PCI compliance.

Currently, we require full payment at the time of purchase. However, we occasionally offer promotional financing options. Sign up for our newsletter to be notified of special payment offers.

Payments may be declined for various reasons including insufficient funds, incorrect card details, or your bank's fraud protection. Please verify your information and try again, or contact your bank. You can also try a different payment method.

We accept ACH/eCheck, wire transfers, and all major credit/debit cards (Visa, Mastercard, American Express, Discover) as well as PayPal. ACH and wire transfers receive a 4% discount off the listed price. We also support Apple Pay and Google Pay for convenient mobile checkout.

Yes, we guarantee 100% authenticity on all products. We source directly from government mints and authorized distributors. Every item comes with a certificate of authenticity when applicable, and our products are backed by our authenticity guarantee.

Our gold bars and coins are .9999 fine (99.99% pure gold) unless otherwise specified. Our silver products are typically .999 fine (99.9% pure silver). Product purity is clearly listed on each product page.

Our primary focus is investment-grade bullion, but we do carry select numismatic and collectible coins. These items are clearly marked and priced based on their collector value in addition to their metal content.

Our prices are based on the current spot price of the metal plus a small premium. Spot prices are updated in real-time during market hours. The premium covers minting, distribution, and operational costs.

Spot price is the current market price at which a precious metal can be bought or sold for immediate delivery. It fluctuates throughout the trading day based on supply and demand in global markets.

Click the 'Sign In' button in the top right corner and select 'Create Account'. You'll need to provide your email address and create a password. Account creation is free and gives you access to order tracking, wishlist, and exclusive offers.

Log into your account and navigate to 'Order History' in your dashboard. You'll see all your orders with their current status and tracking information. You'll also receive email updates as your order progresses.

Orders can be modified or cancelled within 1 hour of placement, before they enter processing. Contact our customer service immediately if you need to make changes. Once an order is processing, it cannot be modified.

Gold Points is our loyalty rewards program. You earn 1 point for every dollar spent, and points can be redeemed for discounts on future purchases. 100 points = $1 in savings. Points never expire as long as your account remains active.

Click 'Sign In', then 'Forgot Password'. Enter your email address and we'll send you a link to reset your password. The link expires after 24 hours for security purposes.